WorkforceEmployee Profile
ST
Sarah Tan
Claims Handler
Claims3 yearsMid
In Progress
L3 Progress
45%
WAMA Assessment
Individual readiness profile
Willingness90%
Ability65%
Motivation85%
Access80%
Career Pathway
AI-enabled career progression
Claims HandlerCurrent
CurrentSenior Claims HandlerNext
6 monthsAI Claims Specialist
18 monthsClaims Team Lead
36 months90-Day Development Plan
Structured AI enablement journey
Wk 1-2
AI Foundations Course
Wk 3-4
Claims AI Tool Training
Wk 5-6
Prompt Engineering Workshop
Wk 7-8
Shadowing AI Claims Lead
Wk 9-10
Independent AI Case Handling
Wk 11-12
Assessment & Certification
Confidence & Progress
Self-reported confidence and L3 behavioral metrics
AI Confidence72%
Self-assessed comfort with AI tools and concepts
UX Confidence85%
Comfort with new interfaces and workflows
L3 Progress45%
Behavioral change observed on the job - tool usage, process compliance, peer feedback